Crisis Services
Holcomb offers a comprehensive crisis care system that provides consumers a minimally intrusive set of interventions to assist consumers who are experiencing a mental health or psychosocial crisis. The services support humanistic and recovery-oriented principles through instilling hope, social connection and a belief that all individuals experiencing crisis can readily regain control of their lives with the right supports and/or interventions.
• Telephone Crisis Counseling - The telephone crisis counseling will provide counseling, consultation, education and referral to those experiencing acute problems or to the family, friends, colleagues, school staff and agencies calling on behalf of a consumer. The crisis interventions at this level of care are essential to help preserve the consumer’s ability to resolve his/her crisis, utilizing his/her family or natural supports while remaining within his/her own community. The goal of the telephone crisis line is to assure consumer safety and promote recovery and wellness.
• Mobile Crisis Intervention – Mobile Crisis involves a responsive mobile outreach team that will go to any location in which a county resident is experiencing a crisis. The goal of all mobile crisis outreaches is to provide clinically necessary crisis de-escalation, supportive counseling and solution-focused interventions. It is essential that the outreaches occur within the most naturalistic setting for the consumer.
• Crisis Walk-In - The Walk-in crisis service is seen as an important component to the overall crisis system. While many crises may realistically be handled via the Warm Line and Telephone Crisis Counseling, many individuals will seek out personal face-to-face contact as part of their crisis intervention. For those individuals, the face-to-face component may be experienced as essential in effectively communicating their needs and developing a solution-focused action plan.
• Crisis Residential - The Crisis Residential service provides a stable, secure, recovery-oriented environment with sufficient structure and supports to facilitate consumers stabilizing from crisis events during short-term stays. The Crisis Residence may be used as a means to divert individuals from psychiatric hospitalization or as a step-down service from inpatient treatment, providing maximum support to ensure successful community re-integration. The Crisis Residence provides more than a “temporary place to stay” to consumers in crisis. The key is to alter the generally accepted paradigm of crisis intervention as “treatment” and instead to build a “culture of recovery” within the service consistent with CSP principles.
• Consumer Warm Line - The Warm Line will be a support and a resource and referral service depending on the nature of the caller’s needs. If accessed by residents of the county in a timely manner, this level of crisis intervention may be the most intensive intervention required for most residents/consumers.
