2009 Annual Report
Dear Friends:
George Bernard Shaw observed, “Life is no brief candle to me. It is a sort of splendid torch which I have got hold of for the moment, and I want to make it burn as brightly as possible before handing it on to future generations.”
We are constantly reminded that the work of Chimes never ends. Individuals with disabilities don’t sign in and go home a few hours, days, or weeks later. Rather, Chimes children grow into Chimes adults and mature into Chimes senior citizens.
Today, more than 14,000 (and still counting!) individuals with disabilities depend on Chimes to provide a network of services to address a lifetime of needs. We are constantly aware that the torch that burns brightly today is, by necessity, always in readiness to be handed to future generations. It’s a matter of staying the course over the course of time—be it the best of times or the worst of times.
This time last year we knew hard times were coming. Sure enough, they did, and Chimes was prepared.
At the beginning of 2009, Chimes rolled out an aggressive plan for strategic growth and dynamic change, meeting challenges head-on. The plan was backed by a strong balance sheet—itself the result of years of rigorous asset management plus a relentless, timeless focus on performance and accountability.
Chimes utilized the uncertain times as an opportunity to redesign or to transition out of activities which no longer made economic sense; failed to meet customer needs; or no longer sustained Chimes’ quest for excellence. As forecast early in 2009, the plan for long-term growth and sustainability was likely to incur both predictable and extraordinary short-term costs. That proved to be accurate. For the first time in 38 years, expenses exceeded income. On the upside, these expenses were one-time costs. Now we look forward to 2010 with the understanding that hard times were utilized to lay the foundation for a new era of Chimes achievements. Chimes is prepared for the future.
As I write to you, I feel a great sense of gratitude. I realize that the torch of leadership will soon pass to new leaders. I appreciate the fact that so many of you have helped Chimes remain true to its philosophy and mission. Chimes is the embodiment of very special traditions and responsibilities. Chimes must always lead, setting the standard for the way society cares for children and adults with disabilities – a way that allows no compromises nor tolerates any shortcuts. Chimes is a one-of-a-kind organization that is our privilege and duty to sustain.
In closing, allow me to thank each of you for what you do in support of Chimes and the people we serve.
Sincerely,
Terry Allen Perl
President and CEO
